How Firmware Updates on Ring Devices

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How Firmware Updates on Ring Devices, Firmware is a software program embedded into your Ring device that keeps it functioning properly, and is automatically updated.Warning! Do not remove your Ring device from power or press the Setup Button while your Ring device is updating.

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Firmware is a software program embedded into your Ring device that keeps it functioning properly, and is automatically updated.

Warning! Do not remove your Ring device from power or press the Setup Button while your Ring device is updating.

Battery-powered devices can’t be used while firmware is updating. When the light on your device stops flashing or goes dark, the update is complete and your device is ready to use.

Wired or plug-in devices can be used while updating, but performance can be temporarily affected. When the light on your device stops flashing, the update is complete and performance returns to normal.

How do I know when my Ring device is updating?

Doorbells

Video Doorbells indicate a firmware update is in progress by flashing light patterns on the front of the device.

Learn more about light patterns for doorbells

Cameras

Cameras indicate a firmware update is in progress by flashing light patterns on either the bottom or front of the device, depending on the model of camera.

Learn more about light patterns for cameras

Chime and Chime Pro

Chime and Chime Pro indicate a firmware update is in progress by flashing light patterns on the front of the device. ot press the setup button or remove the device from power while it is updating.

Ring Alarm

Learn more about updating Ring Alarm firmware

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Updating the Firmware on Your Ring Alarm Devices

Occasionally we need to make firmware updates to the devices on your Ring Alarm or Ring Alarm Pro system.

Firmware is software that runs on devices, and these updates help us improve the performance and stability of your Alarm system. Updating your firmware is simple and your home will remain safe and secure throughout the process.

You can schedule updates anytime, and still use your Ring Alarm or Ring Alarm Pro, as usual, arming and disarming1 your system when needed. Updates will take place one at a time when your system is disarmed. If you have a lot of sensors and devices in your home, it may take a few days or a few weeks for the update process to complete.

Ring Alarm and all Ring Alarm accessories require a compatible Ring subscription (sold separately) for digital arming/disarming and certain other in-app features.

Why do my devices only update when Ring Alarm is disarmed?

In order to keep your home secure at all times, firmware updates will only work when your Ring Alarm or Ring Alarm Pro is disarmed. Devices cannot be armed and monitored during the firmware update process. You can arm your system as needed and bypass any device that is mid-update.

How Firmware Updates on Ring Devices

Before You Start

Full Power: Before you begin any updates, make sure that each device has plenty of power. Your keypad and range extenders will need to be plugged in, and none of the sensors should have a “low battery” warning.

Owners Only: Only Ring Alarm owners can manage firmware updates. If you’re a Shared User, please ask the owner to make any required updates.

Add and Remove First: If you need to add or remove any devices to your Alarm system, make sure you complete this before starting any updates.

Keypad Updates: If updating a Keypad, you will need to unplug it and plug it back in before you begin.

Updating Firmware on Your Ring Alarm System

• When you have any firmware updates available for your Ring Alarm devices, you’ll see a red dot on the menu icon (≡).
• When you tap the menu, you’ll see a red circle icon with a number next to “Devices.”
• Tap “Devices” to go to the device list where you’ll see “Device Updates Available” blue status text below your Ring Alarm or Ring Alarm Pro Base Station.
• When you tap your Alarm or Alarm Pro Base Station to go to the Alarm device list you’ll see a blue status bar explaining where to manage firmware updates.

alarm firmware updates alarm device list 1

• Tap the blue bar and you’ll be taken to a screen where you can view and manage all of your Alarm device firmware updates.

alarm firmware updates begin updates 2

• To begin scheduling updates for your devices, tap each device name where you’ll be provided with more information about the update process, like how long it should take, and a button to schedule the update.

alarm firmware update update available 3

• When you’ve scheduled a device to update, the update will be queued to occur when your system is disarmed and no other device is updating. You can schedule multiple device updates, but again, only one device update can happen at a time.
• Once you’ve scheduled all of your devices to update, you can now just let it run. You’ll receive notifications when updates are complete.

Other Important Factors

Arming during scheduled updates: If you need to arm1 your Ring Alarm or Ring Alarm Pro while updates are scheduled, go right ahead. If your Alarm is armed during the time when the device is scheduled to begin, it will simply wait until the next time you disarm to begin updating.

Arming while updating: If you need to update your Ring Alarm or Ring Alarm Pro while a device is in the middle of an update, you may be prompted to bypass this device. Updating devices cannot be monitored, so you’ll need to keep this in mind when securing your home.

Arming while Keypad is updating: While the Keypad is updating, you will need to use your Ring app1 to arm and disarm. Since Guest Users can only use the Keypad and do not have app access, they will not be able to arm and disarm while the Keypad is updating.

Troubleshooting

For some Neighbors, all devices will update as scheduled, but sometimes your device may require your action to kick off the update. Don’t worry, we’ll help you with this. All of the tips needed to troubleshoot your Ring Alarm Firmware Updates can be found in the app. Simply tap a device with an error message to learn how to resolve it.

Additional Information

Do you have a Range Extender? Devices that rely on the Range Extender to communicate with the Base Station may temporarily disconnect during the update process.

Unusual device status: While a device is in the middle of an update, it may appear to be offline, or “tampered”. This is nothing to worry about, and should resolve itself after the update completes. It’s still reporting “tampered” after the update completes, check that the Sensor’s back cover is fully closed or simply re-tamper the Sensor.

Cancel Anytime: If you need to cancel a Firmware update before it begins, you can do so by tapping X next to and devices with “Updates Scheduled” or in “Updating” in progress. Once canceled, you will need to reschedule an update at a later time.

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Updating the Firmware on your Smart Solar Lighting

Ring devices are constantly being updated to improve their efficiency, add new features, or upgrade their security. When this happens, your device may need to update its “firmware,” or the basic software that keeps it running. This will usually happen automatically during set up and the Ring app will keep you notified on the progress of the firmware update. Note that the firmware update can take several minutes, so please be patient and do not remove power from the Bridge or any device while it is updating firmware.

Later Firmware Updates

Occasionally, even after installation, your devices will need a firmware update to install the latest features and security. Generally this process will happen automatically and may not be noticeable if you are not in the Ring app at the time the update occurs. If you are, however, you may notice an icon in the app along with the word “Updating” on each device that is getting a firmware update.

During this process you will be unable to control or adjust your Smart Lights. Your devices may also flash or turn on momentarily after a firmware update, but will return to the state they were in before the update after it is completed. During a device firmware update, the lights on the Bridge may flash. If you notice this happening, do not unplug your Bridge or attempt to adjust your system until the firmware update is finished.

Important Notes

• Firmware updates require more power than the typical daily usage of your devices. If the battery level of your device is less than 30%, you may get a “Firmware Update Failed” error and be prompted to recharge your device or replace the batteries before the firmware update can be completed.
• For hardwired devices, including the A19 and PAR38 LED Bulb, the device must be powered to take a firmware update. If one of these devices is installed on a fixture with a switch and the switch is turned off, the firmware update will fail and the device will appear offline.
• Firmware updates rely on good signal strength between your Ring Smart Lighting Bridge and wifi router, as well as good signal strength between the Bridge and any individual Ring Smart Lighting device. Firmware updates may take longer or fail if there is weak signal between devices in your system.

If you want general information on Ring Smart Lighting, click here.

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Firmware Updates for Ring Video Doorbell 3

Ring devices are constantly being updated to improve efficiency, add new features, and upgrade security. When this happens, your device may need to update its firmware. This will usually happen automatically during set up.

The Ring app will keep you notified on the progress of the firmware update. Note that the firmware update can take up to five minutes, so please be patient and do not remove power from the device while it is updating firmware.

Future firmware updates

Occasionally, even after installation, your devices will need a firmware update to install the latest features and security. Generally this process will happen automatically and may not be noticeable if you are not in the Ring app at the time the update occurs. If you are, however, you may notice an icon in the app alongside the word: Updating on each device that is getting a firmware update.

During this process you will be unable to control or adjust your Ring Video Doorbell 3. Your devices may also flash or turn on momentarily after a firmware update, but will return to the state they were in before the update after it is completed. During a device firmware update, the lights on the device may flash. If you notice this happening, do not unplug or turn off your device or attempt to adjust your system until the firmware update is complete.

Tips

• Firmware updates require more power than the typical daily usage of your devices. If the battery level of your device is less than 30%, you may get a

Firmware Update Failed

error and be prompted to recharge your device or replace the batteries before the firmware update can be completed.

• For hardwired devices, the device must be powered to take a firmware update.
• Firmware updates rely on good signal strength between your device and the wifi router. Firmware updates may take longer or fail if there is a weak signal.

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Ring Doorbell Flashing Light Pattern List

Learn more about the light patterns for each Ring Video Doorbell by selecting one of the options below.

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Security Camera Flashing Light Patterns List

If you need to find out what model of Ring security camera or doorbell you have, use this link to find out in the Ring app.

Light pattens may be different if your security camera is offline. Use this link to learn how to reconnect your camera to wifi in the Ring app.

(1st Gen, Pro, or Plus)

 

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