Senstar Firmware Download and Guide 2024, How to create Factory Recovery USB sticks for R-Series Servers and Operator Stations
Older Senstar R-Series Servers and Operator Stations, those that came with Symphony 7, include a USB stick that can be used to restore the system to factory default settings. If that USB stick is lost or damaged, follow these steps below to create a new one.

Newer Senstar R-Series Servers and Operator Stations, those that came with Symphony 8, have a built in factory restore utility that can be accessed through Windows 10 recovery options:

• Open the Start menu then type reset

• Select Reset this PC

• Under Advanced Startup, select Restart now

• At the Choose an option screen, select Troubleshoot

• Select Senstar Factory Restore

For these newer systems, if the OS drive is corrupted or replaced, a USB stick image is available to restore the system. Please contact our support team to get it. You will need to provide the service tag/serial number of your system.

Note: An internet connection may be required when using the USB stick to perform a factory restore. The factory restore process requires license and data files unique to each system to be on the USB stick. If you are using the USB stick that came with your system, the files will already be there. If you create a new USB stick, and use it on a system connected to the internet, the files will be automatically downloaded and saved for future use. If the system will be offline you must download the files from Xnet and place them on the USB stick. Find the farm for the R-Series in Xnet, click Download License and choose the appropriate option.

Table of Contents

Requirements

• USB memory stick with the capacity mentioned below – all content will be erased. A larger capacity will not work as the USB stick will be formatted using FAT32 which only supports up to 32GB.

• Windows computer

Instructions

Download the appropriate USB stick image for your system. The USB stick images are only compatible with the models they are listed next to. For example, you cannot use an image for an R0008-8Ab on an R0008-8A.

The Dell Model should appear on the chassis of the system although it may only include the alphanumeric portion. For example, it may say XE3 and not OptiPlex XE3. If you are unable to identify the Dell Model of your system, please contact our support team for assistance.

Only the newest images available are listed below. In some cases there may be an older image available for your system, one that matches what came loaded on it from the factory. You might want this if your Symphony licenses are not compatible with the version mentioned below. Please contact our support team in that case.

Network Video Recorders

R-Series Model	Dell Model	Operating System	Symphony Version	USB Stick Size	Download	Patch*
*All*	All	Windows 10 2021 LTSC	8.*	Contact support
R0008-8A R0008-16A	OptiPlex 5040/5050	Windows 10 2016 LTSB	7.1.1.0	8 to 32 GB	USB Stick Image	USB Stick Patch
R1000-4A R1016-32 R1016-32A	PowerEdge R430	Windows 10 2016 LTSB	7.1.1.0	8 to 32 GB	USB Stick Image	USB Stick Patch
R2032-48 R2032-48A	PowerEdge R730xd	Windows 10 2016 LTSB	7.1.1.0	8 to 32 GB	USB Stick Image	USB Stick Patch
R0008-8Ab R0008-16Ab	OptiPlex XE3	Windows 10 2019 LTSC	7.3.0.0	16 to 32 GB	USB Stick Image
R1000-4Ab R1016-32b R1016-32Ab	PowerEdge R440	Windows 10 2016 LTSB	7.1.1.0	8 to 32 GB	USB Stick Image	USB Stick Patch
R2032-48b R2032-48Ab	PowerEdge R740xd	Windows 10 2016 LTSB	7.1.1.0	8 to 32 GB	USB Stick Image	USB Stick Patch

Follow the instructions found here to create the USB stick.

* When a Patch is available apply it to the USB stick after the image is applied to it.

Operator Stations

R-Series Model	Dell Model	Operating System	Symphony Version (Client Only)	USB Stick Size	Download	Patch*
*All*	All	Windows 10 2021 LTSC	8.*	Contact support
R001	OptiPlex 3050/5040/5050	Windows 10 2016 LTSB	7.1.1.0	8 to 32 GB	USB Stick Image
R001	OptiPlex XE3	Windows 10 2019 LTSC	7.3.2.2	16 to 32 GB	USB Stick Image	USB Stick Patch
R002	OptiPlex 5050	Windows 10 2016 LTSB	7.1.1.0	8 to 32 GB	USB Stick Image
	OptiPlex 5070	Windows 10 2019 LTSC	7.3.2.2	16 to 32 GB	USB Stick Image	USB Stick Patch
	OptiPlex 5080	Windows 10 2019 LTSC	7.3.2.2	16 to 32 GB	USB Stick Image
	OptiPlex 5090	Windows 10 2019 LTSC	7.3.2.2	16 to 32 GB	USB Stick Image
R001b	Precision 3630	Windows 10 2019 LTSC	7.3.2.2	16 to 32 GB	USB Stick Image
R002b	Precision 3630	Windows 10 2019 LTSC	7.3.2.2	16 to 32 GB	USB Stick Image

Follow the instructions found here to create the USB stick.

* When a Patch is available apply it to the USB stick after the image is applied to it.

Senstar Firmware Download and Guide 2024

Imaging the R-Series Operator Station

Requirements

• Technician PC with:

◦ Windows Vista or Windows Server 2008 or newer

◦ A drive with at least 8GB free

• USB flash drive with 16GB or larger capacity

Create Factory Recovery USB Stick

1.Download a USB stick image from Senstar to the Technician PC – the file will be a zip archive

2.Create or locate a temporary folder on the Technician PC on drive with at least 8GB of free space

3.Extract the zip archive to the temporary folder

4.Insert a USB flash drive
Note: The USB drive will be formatted. All its contents will be lost.

5.Open Command Prompt as Administrator inside the temporary folder (or cd into the temporary folder)

◦ Browse to the temporary folder in File Explorer

◦ Select File > Open command prompt > Open command prompt as administrator

6.Run:

MakeFactoryRecoveryUSB.cmd X:
(where X is the drive letter of the USB drive)
Note: This script may take a long time to complete as it will be writing a lot of data to the USB drive.

7.Eject the USB drive in File Explorer

◦ Select the USB drive

◦ Select Manage > Eject

Load Image onto R-Series NVR

1.Connect the R-Series operator station to a network with internet access – an internet connection is needed to obtain a license for the Kiosk app

2.Insert the USB drive into the R-Series operator station

1.Power-on the server

2.Press F12 to for Boot Menu

3.Select the USB drive and press Enter

4.Wait for WinPE to boot and start running the Setup tool

5.The Setup tool will automatically prepare and image the system drives

6.After the Setup tool completes the system will shutdown

7.Remove the USB drive

8.Power-on the R-Series

9.Log into Windows as:
User: Admin
Password: Ai-RSeries

10.Wait while the system runs an initialization script and automatically reboots.

11.Shut down the sytem.

Imaging the R-Series Servers

Requirements

• Technician PC with:

◦ Windows Vista or Windows Server 2008 or newer

◦ A drive with at least 8GB free

• USB flash drive with 8GB or larger capacity

Create Factory Recovery USB Stick

1.Download a USB stick image from Senstar to the Technician PC – the file will be a zip archive

2.Create or locate a temporary folder on the Technician PC on a drive with at least 8GB of free space

3.Extract the zip archive to the temporary folder

4.Insert a USB flash drive
Note: The USB drive will be formatted. All its contents will be lost.

5.Open Command Prompt as Administrator inside the temporary folder (or cd into the temporary folder)

◦ Browse to the temporary folder in File Explorer

◦ Select File > Open command prompt > Open command prompt as administrator

6.Run:

MakeFactoryRecoveryUSB.cmd X:
(where X is the drive letter of the USB drive)
Note: This script may take a long time to complete as it will be writing a lot of data to the USB drive.

7.Eject the USB drive in File Explorer

◦ Select the USB drive

◦ Select Manage > Eject

Load Image onto R-Series NVR

1.Connect the R-Series server to a network with internet access – an internet connection is needed to obtain a license file

2.Insert the USB drive into the R-Series server

3.For PowerEdge servers:

1.Power-on the server

2.Select F2 -System Setup

3.Select System BIOS > Boot Settings

4.Change Boot Mode to UEFI

5.Exit System BIOS save changes

6.Select iDRAC Settings

7.Select Communications Permissions

8.Change Pass-through Configuration to USB NIC

9.New: Check that USB NIC IP Address is 169.254.1.1. Change if needed.

10.Exit iDRAC Settings save changes

11.Shut down and power-on the server

12.Select the F11 – Boot Manager option

13.Select One-shot UEFI Boot Menu

14.Select Disk connected to <front/back> USB #: <Disk Make> <Capacity>GB

For OptiPlex servers:

15.Power-on the server

16.Press F12 to for Boot Menu

17.Select the USB drive and press Enter

4.Wait for WinPE to boot and start running the Setup tool

5.The Setup tool will automatically prepare and image the system drives

6.After the Setup tool completes the system will shutdown

7.Remove the USB drive

8.New: Make sure the server is still connected to a network with a DHCP server (it does not have to be on the internet at this point but it needs to be able to get an IP address due to a bug with Setup Wizard).

9.Power-on the R-Series, it will boot into Windows and run part one of it’s initialization script.

10.Wait while the system automatically reboots and runs part two initialization script.

11.Wait for the initialization script to complete and restart the system a second time.

12.Open Start > Senstar Symphony > Symphony Client

13.Open Server Configuration

14.Login with Username/Password: Admin/Admin

15.Select tab: Licenses

16.Verify the number of licenses for Per Camera Licenses is correct

R-Series Network Video Recorder is stuck at 1024 x 768 resolution

Issue

You cannot change the resolution on the Windows Server that hosts the R-Series Network Video Recorder. The option is grayed out.

Cause

The Windows Server uses a generic Windows video driver by default.

Solution

Complete the following tasks to download the correct video driver from the Dell website.

1.Open the Dell support site in a browser.

2.Search for the service tag of your server.

3.On the Product Support page, click the Drivers & Downloads tab.

4.In the Category field, select Video.

5.Download and install the applicable drivers.

Requirements

Instructions

Network Video Recorders

Operator Stations

Senstar Firmware Download and Guide 2024

Imaging the R-Series Operator Station

Requirements

Create Factory Recovery USB Stick

Load Image onto R-Series NVR

Imaging the R-Series Servers

Requirements

Create Factory Recovery USB Stick

Load Image onto R-Series NVR

R-Series Network Video Recorder is stuck at 1024 x 768 resolution

Issue

Cause

Solution

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