How to Quickly Update Firmware on ClareVision If you are on a job with several cameras, use this method to quickly update the firmware BEFORE you attach them to the NVR The Fall firmware is a significant upgrade to the camera firmware for both the Value Series and the Performance series cameras. The following is a guide to cut down the time needed to update camera firmware on a job site.

Table of Contents

Six Quick Steps

Step One:

Download the ClareVision app

Step Two:

Connect the cameras to a PoE switch on the LAN and let them boot up.

Step Three:

Launch your ClareVision App and tap the “+” Icon at the bottom on the screen

Step Four: Add the Camera to Your ClareVision App

Step Five – Tap on the Newly Added Camera and It Will Show You There is an Update Available

Tap update, and 3 minutes later, the camera will be back online and up to date on the latest firmware.

Step Six – Connect the Camera (if needed) to the PoE Port of the NVR

If you want the camera connected to the PoE port of the NVR, the simply connect the camera to the PoE port of the NVR and it will auto-discover (set to static IP, assign the IP address, set the UserID and password).

You can of course just leave the camera on the general LAN. If that is your intention, you are done.

Note:

You can update the NVR firmware the using the same method OR go to the web console under the Configuration Tab click on Maintence/Online Uprade

Click on “Check” and the NVR will check the OTA server for an update. If there is an update, it will prompt you to download and update.

How to update ClareVision camera firmware through the NVR Virtual Host

In this article, we will outline the steps on how to update ClareVision camera firmware using the NVR Virtual Host.

IMPORTANT NOTE: You must download the firmware you need for each camera from the ClareVision Firmware Database here: https://www.clarecontrols.com/clarevision-firmware

Once your desired firmware is downloaded, access the NVR web console. You can access the NVR web console by navigating to the NVR IP address in your web browser. To find the IP address of the device, you can download the install the IP Search Tool which will scan the home network for compatible ClareVision devices.

How to access cameras using the Virtual Host from an NVR

1.Navigate to the NVR web console.

2.Select the Configure tab.

3.Open the Channels sub menu and select Cameras.

4.Tap the desired camera IP address to open a new web console tab for the camera.

How to update camera firmware

1.Once prompted, log into the camera web console using the NVR login credentials.

2.Select the Configuration tab.

3.Open the System sub menu and select System Configuration.

4.Switch to the Maintenance tab.

5.Under the Upgrade > Firmware section, tap Browse to open the system window.

6.Navigate to the desired firmware save location, select it and tap Open.
The file path will be displayed in the web console.

7.Tap Upgrade to begin the update process. Tap Ok if prompted by a popup window.
The firmware upgrade process could take up to 8 minutes to complete.

8.Once completed, you will be prompted to log back into the web console. Input the default credentials and navigate back to the System Configuration sub menu to verify that the firmware version is now updated.

How to Quickly Update Firmware on ClareVision

ClareVision Plus NVRs: Using Luma 110 and 300 Series Cameras

Introduction

Note: This bulletin is for Luma 110 and 300 series cameras only.

This tech bulletins contains instructions for modifying Luma 110 and 300 series camera settings to allow use with ClareVision Plus Network Video Recorders (NVRs).

Luma camera settings

Modify the camera settings as detailed below.

To modify the Luma camera settings:

1.Connect the Luma camera to a network you can access from your computer using a CAT5 cable.

2.Download and install the Luma Utility app.

https://www.snapav.com/wcsstore/ExtendedSitesCatalogAssetStore/attachments/documents/Surveillance/SoftwareAndFirmware/Luma_Utility-20180228.zip

Note: This is a Windows only app.

3.Use the app to find to find the camera’s IP address. See Luma documentation for finding the IP address.

4.Log in to the Luma camera using a web browser.

User Name: admin

Password: 12345

5.Click on the Settings icon

next to the desired camera.

6.Click Video/Audio.

7.Configure the camera as follows:

Stream Type: Sub Stream

Frame Rate: 8

8.Click Save, and then click Advanced Network Settings.

9.Tap the Integration Protocol sub-tab, and then click Add.

10.Configure the user as follows:

User Name: clareadmin

Password: Secure7519

Level: Media user

11.Click Ok, select the Enable ONVIF box, and then click Save.

12.Plug the camera into an available port on the ClareVision Plus NVR.
The camera is auto discovered.

Camera fails to come online

If the camera fails to come online, you may need to update the password.

To update the password:

1.Log in to the Clare NVR.

2.Navigate to the Camera Management
System > Camera Management

3.Select the Channel Number of the NVR port for the plugged in Luma camera, and then click Modify.

4.Set the Adding Method to Manual, update the password, and then click OK.

Full PDF – ClareVision Plus NVRs and Luma 110 and 300 Series Cameras Tech Bulletin (DOC ID 1922)

ClareVision NVR Firmware

New firmware has been released for ClareVision NVRs in preparation for the release of our next generation ClareVision App. The new firmware adds native OvrC support, Control4 SDDP support, performance improvements and bug fixes, and support for upcoming features in the next weeks release of the new ClareVision app for ClareVision NVRs.

What’s New:

OvrC Support:

OvrC is now natively supported by all ClareVision NVRs! Dealers can now add a customer’s NVR to their OvrC account, allowing them to remotely monitor the status of their customers NVRs, reboot, manage settings, and troubleshoot issues without having to travel onsite.

While OvrC support is only available for ClareVision NVRs at this time, look for a future update to ClareVision IP Cameras for native OvrC support.

SDDP Support:

SDDP is now supported for all ClareVision NVRs, allowing dealers to automatically discover and add ClareVision NVRs to their Control4 project. This update is further supported by the newly released combined camera and NVR driver. You can learn more about this driver HERE.

Next Generation ClareVision App Support:

Next week, we will be releasing a new ClareVision app that features a completely redesigned user interface. End users can look forward to a new waterfall screen which will display all their cameras live upon launch. In addition to several new features, the new app will support upcoming surveillance products such as a next generation video doorbell, PTZ camera, improved smart analytics, and more.

• New live waterfall screen

• Additional user-managed settings

• Improved user interface

• Various performance improvements

• Simplified controls

• Bug fixes and performance improvements

Bug Fixes and Performance Improvements:

The new update resolves a couple of bugs experiences by some users and helps improve performance and stability. Bug fixes include:

• Resolved an issue that prevented NVRs from automatically entering daylight savings time.

• Resolved an issue that could falsely alert human body detection.

How will end users get the update?

Using the ClareVision App:

End users that have their NVR connected to their ClareVision app will be prompted to automatically update their firmware.

Using the NVR Web Console:

Dealers can connect to an NVR using the web console and navigating to Configuration > Maintenance > select Manual Upgrade or Online Upgrade.

• Manual Upgrade: Download and install the firmware from the Firmware Database.

• Online Upgrade: Tap the Check button to have the NVR download and install the latest firmware automatically.

ClareVision Camera and NVR Firmware

View and download the latest firmware for ClareVision cameras and NVRs by accessing the firmware database HERE.

11/22/2021 – NOTE: in an effort to increase quality and simplify firmware management we have normalized the firmware for similar camera models. The result of this simplification is the generalization of model numbers in the Web UI and the mobile application. The table below details the changes. This change will go into effect with the camera firmware releases the week of 11/22/2021. This does not impact the NVR firmware.

Series	Model Number	Will Show as in Web UI and Mobile Application
Value	CLR-V100-2T36W	CLR-V100-2X36X
Value	CLR-V100-2T36B	CLR-V100-2X36X
Value	CLR-V100-2B36W	CLR-V100-2X36X
Value	CLR-V100-2B36B	CLR-V100-2X36X
Value	CLR-V100-4T36W	CLR-V100-4X36X
Value	CLR-V100-4T36B	CLR-V100-4X36X
Value	CLR-V100-4B36W	CLR-V100-4X36X
Value	CLR-V100-4B36B	CLR-V100-4X36X
Performance	CLR-V200-4T28W	CLR-V200-4X28X
Performance	CLR-V200-4T28B	CLR-V200-4X28X
Performance	CLR-V200-4B28W	CLR-V200-4X28X
Performance	CLR-V200-4B28B	CLR-V200-4X28X
Performance	CLR-V200-4D28W	CLR-V200-4X28X
Performance	CLR-V200-4D28B	CLR-V200-4X28X
Performance	CLR-V200-4TVFW	CLR-V200-4XVFX
Performance	CLR-V200-4TVFB	CLR-V200-4XVFX
Performance	CLR-V200-4BVFW	CLR-V200-4XVFX
Performance	CLR-V200-4BVFB	CLR-V200-4XVFX
Performance	CLR-V200-4DVFW	CLR-V200-4XVFX
Performance	CLR-V200-4DVFB	CLR-V200-4XVFX
Performance	CLR-V200-8T28W	CLR-V200-8X28X
Performance	CLR-V200-8T28B	CLR-V200-8X28X
Performance	CLR-V200-8B28W	CLR-V200-8X28X
Performance	CLR-V200-8B28B	CLR-V200-8X28X
Performance	CLR-V200-8D28W	CLR-V200-8X28X
Performance	CLR-V200-8D28B	CLR-V200-8X28X

ClareVision September Camera Firmware: Now Available

We have released the final part of our ClareVision camera firmware for Value and Performance Series cameras. This update significantly improved motion detection capabilities, adds Chrome browser support for PC, and more. Please refer to the complete release notes below to see what’s included in this release. Here’s what’s included in this release.

Download Firmware

IMPORTANT: To take advantage of the new video encryption features, users MUST update their ClareVision App if they are using new NVR or camera firmware. If the App is not updated, users will not be able to access their video streaming services.

Chrome Browser Support

Dealers can now access the camera web console using Chrome browsers on PC. This includes setting up and configuring camera settings, viewing playback, and everything else that was possible using the Internet Explorer web browser. Chrome support is not included for Mac at this time.

IMPORTANT: The camera plugin is independent from the NVR plugin. You should download and install both for an optimal browser experience. You can download the camera plugin when accessing a camera through the web console and the NVR plugin can be downloaded when access the NVR web console.

Please clear your browser cache if the web page is not displaying properly.

Improved Detection Capabilities

Basic motion detection has been significantly improved to help reduce false triggers from moving shadows, sudden light change, insects, and movement of trees and bushes.
.

Additionally, you can now filter for human body detection under motion detection and smart events for all Performance Series cameras (Performance Series only).

New OTA Firmware Service Button in Web Console

Like with NVRs, we have added a new OTA Service Update Button that can be found in the web console of the camera to allow you to check and download the latest firmware for your device.

Improved Notification Logic:

The new detection logic will significantly improve the accuracy of push notifications in the ClareVision App.

NVR OvrC Pro Hub Support

Dealers can now remotely access a customers NVR or camera using OvrC Pro to view video, adjust settings, and perform remote troubleshooting.

Improved Encryption

The new camera firmware enables new video encryption capabilities. If a camera is updated with this latest firmware, the end user will be required to update their ClareVision App to the latest version for it to function properly.

Password Enhancements

We have enabled special characters which can now be used as part of a camera password. Changing the devices default password will be made a requirement as part of the device setup process in the ClareVision App if it wasn’t changed in the web console.

Virtual Host Improvements

Video pass-through has been enabled when accessing the camera through an NVR using the Virtual Host.

Resolved Issues and Engineering Notes

Issue	Description/Resolution
CAM-276	*Symptom* Users receive multiple push notifications for every event. *Status* Corrected issue that would result in two push notifications for each event.
CAM-266	*Symptom* Event list makes it appear to the user as if the camera stopped recording events. *Status* Increased event buffer from 84 events to 512 events. Events are fetched from the most current to least current event in a standard 24-hour event filter.
CAM-271	*Symptom* Events stop recording to SD card at an arbitrary length of time. *Status* Corrected firmware defect in recording logic.
CAM-368	*Symptom* Unsuccessful OTA update with Android and iOS occasionally did not show the availability of an OTA update. *Status* Corrected problems with OTA update services.
CAM-371	*Symptom* IR does not turn on at night on an 8MP camera (all models) with WDR enabled. *Status* Corrected a bug related to WDR and IR mode.
CAM-357	*Symptom* ONVIF compliance issues related to push-pull notifications and methods. *Status* Corrections made and validated.