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AvertX NVR setup and user guide, AvertX recommends an NVR site upload bandwidth speed of 5 Mbps for an experience when remotely viewing video over the WAN (Internet).  This will result in a positive user experience when reviewing video from one 4MP high definition or up to 9 standard definition streams.  In instances where less than 5 Mbps is available remote users should plan to utilize standard definition streams for retrieving video over the WAN.

FAQs

Use our FAQ section to quickly find an answer to your question. If you can not find an answer in the FAQs or the product manual, contact our support department.

Recorders

ProConnect

How to view exported video files from AvertX NVR recorders?

Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.

AVI and MP4 files are a commercial format for digital video files and are compressed to reduce storage size.  DRV files are a proprietary format similar to RAW which is less compressed (ie larger files/better quality) than AVI. 

On the P2A and P2B series operating system video files are exported as AVI or DRV/System.  There is no conversion method between these formats after they’ve been exported.

DRV videos can be played through the respective NVR’s Backup Viewer.  The Backup Viewer is separate computer program that can emulate an actual NVR.  DRV files can be viewed with the NVR’s Backup Viewer downloaded directly from the NVR remote web viewer interface.  The remote web viewer interface can be accessed via the local IP address though a compatible web browser. 

The Performance Series NVR (firmware 1196c and above) has the ability to export/convert an AVI file from a DRV file when played back through its respective Backup Viewer.  

The new ProConnect NVR is the only NVR which can export video directly in MP4 format.  Exporting in a raw or less compressed video format is not available on the ProConnect NVR.  MP4 files are described as having a better quality in the same size as AVI and there are multiple media player options for MP4 video. 

 

AvertX NVR setup and user guide

Read More : Hinovision NVR DVR User Guide

How fast of an Internet Connection do I need for remote viewing?

AvertX recommends an NVR site upload bandwidth speed of 5 Mbps for an optimal experience when remotely viewing video over the WAN (Internet).  This will result in a positive user experience when reviewing video from one 4MP high definition or up to 9 standard definition streams.  In instances where less than 5 Mbps is available remote users should plan to utilize standard definition streams for retrieving video over the WAN.
While the AvertX Connect platform is highly configurable to meet exact bandwidth usage requirements the following table may be referenced as a typical use case:

Note: The AvertX Connect platform dynamically chooses HD or SD streams for viewing based on the client display configuration selected by the user. Example: A 4CH view will deliver SD video by default while a single channel view will automatically deliver the HD stream. Stream selection may also be manually controlled using the stream selection control at the top of the applicable display screen.  

What is the difference between the AvertX Go! and AvertX Connect Mobile Apps?

AvertX Go! mobile apps work with P2A, P2B, Performance and Pro Series NVRs. AvertX Connect Mobile Apps work with only ProConnect NVRs.

See here for more information.

How do I add an ONVIF camera to the ProConnect NVR

               

 

 

How do I upload and view video to AVX connect?

How to determine the IP address of cameras connected to a ProConnect NVR

How to determine the MAC address of cameras connected to a ProConnect NVR

How to configure external switch for manual configuration

Note:  Please use this FAQ to configure the HD320, HD420, HD820, and HD920 cameras through an EXT-switch.  For ONVIF and other AvertX cameras, please use the FAQ titled, How do I add an ONVIF camera to the ProConnect NVR. It’s highly recommended to have a Windows-based computer and at least 3 Cat-5 network cables.

How to configure external switch for with router-supplied DHCP

Note:  Please use this FAQ to configure the HD320, HD420, HD820, and HD920 cameras through an EXT-switch.  For ONVIF and other AvertX cameras, please use the FAQ titled, How do I add an ONVIF camera to the ProConnect NVR. 

You will need administrative access to a network router that has DHCP enabled, a separate PoE switch, and at least 3 Cat-5 network cables.

How do I activate a dormant or inactive auto-focus function on an HD820 or HD920 Autofocus camera?

To activate a dormant auto-focus, please do the following:

P2A/P2B and Performance/Pro Series

How do I connect my HDIP Recorder to my TV?

You can use either the HDMI port located on the back of the Recorder, or you can use the VGA display port if your TV supports this.

Supported Resolutions:

1024×768, 1280×1024, 720P, 1080P

How do I switch between Basic and Advanced mode?

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Note: This is For the P2A/P2B models only

There are two menu modes, most advanced user setup options are only available in Advanced mode. Once you switch, Advanced mode will persist until you switch back to Basic mode.

To switch from Basic to Advanced mode in the recorder setup menu:

How do I access my network information?

For any remote access, you will need to know the basic network information for your recorder. Follow these steps to detemine the IP address, Subnet mask, and Default Gateway (which is the router address) of your recorder.

1. On the Menu screen, click Network.
2. Click LAN Setup. Confirm that DHCP is set to On.
3. Set Network Restart to On.
4. The following information will appear:

5. Close LAN Setup.
6. Right-click to return to the Main menu.
7. Right-click again to return to the Live screen.
.

1. On the Menu bar, click Setup.
2. Click System Setup.
3. Click Network Setup.
4. Click General Settings tab. Confirm that DHCP is set to On.
5. Set Network Restart to On.
6. The following information will appear:

7. Close Setup to return to the Live screen.

* NOTE: If the IP address is showing as 169.254.x.x this is what is called an APIPA configuration and is invalid and will not show on your network.
Please ensure the cable is plugged into the router/modem and is firmly seated. Then repeat steps 1 through 7 for your model of recorder.
If the Network Restart continues to give you an APIPA configuration, Please, contact AvertX Customer support or call our Pro Team at 855.228.3789.

 

How do I set up Port Forwarding on my HDIP Recorder?

The IP address of your recorder is identifiable within your network. In order to be able to access your recorder from a remote location through the internet, you will need to configure your router to forward the information from the internet to your recorder. The default port for your recorder is 80. In order to forward information to this port, follow these instructions.

Configure Your Router

These directions are generic. If you are not familiar with this process, you should consult the user manual of your router. Other references that might be useful are the manufacturer website, support line, or a website such as PortForward.com.

Configure Your Recorder

1. On the Menu screen, click System
2. Set your recorder to Advanced Setup Mode.
3. Click Network.
4. Click Web Port.
5. Verify that the port designated on your recorder is the same as the port you have chosen on your router. The default port is 80.
6. To change the web port, click Num and type your desired port number. This must be the same as the port configured on your router for remote access to function.
7. Click OK.
8. Right-click to return to the Main menu.
9. Right-click again to return to the Live screen.

Configure Your Recorder

1. On the Menu bar, click Setup.
2. Click System Setup.
3. Click Network Setup.
4. Click General Settings tab.
5. Look for Web Port.
6. Verify that the port designated on your recorder is the same as the port you have chosen on your router. The default port is 80.
7. To change the web port, click the Keyboard icon and type your desired port number. This must be the same as the port configured on your router for remote access to function.
8. Click OK.
9. Close Setup to return to the Live screen.

 

How do I set up DDNS?

To access your recorder from outside your local network, the recorder needs a static IP address. Most internet providers do not supply this, but AvertX provides you with a free service to solve this problem. Detailed instructions for setting up your free DDNS service can be found on the Dynamic Domain Naming System (DDNS) Installation and Activation insert included in your HDIP packaging.

1. On the Menu screen, click Network.
2. Click DDNS Setup.
3. Set Enable DDNS to On.
4. Type the Host Name, DDNS Account, and DDNS Password information to your recorder into the appropriate fields.

5. Select Send/Update and click Yes. This is automatically set itself back to Off when the process is complete.
6. Once the update is complete, the Host Name field will automatically populate the full host name.
7. Right-click to return to the Main menu.
8. Right-click again to return to the Live screen.

1. On the Menu bar, click Setup.
2. Click System Setup.
3. Click Network Setup.
4. Click DDNS Setup tab.
5. Set Enable DDNS to On.
6. Type the Host Name, DDNS Account, and DDNS Password information to your recorder into the appropriate fields.

7. Set Send/Update to On. This is automatically set itself back to Off when the process is complete.
8. Once the update is complete, the Host Name field will automatically populate the full host name.
9. Close Setup to return to the Live screen.

 

How do I access my HDIP recorder on my computer using the Web Viewer?

The AvertX Remote software requires the ActiveX control. ActiveX is only supported on the Internet Explorer browser.

Mac OS support: AvertX offers an app to view video on a Macintosh computer called AvertX Remote available in the Mac App store.

Internet Explorer

The AvertX recorder allows access to video using Internet Explorer versions 6 and above.

1. Open Microsoft Internet Explorer.

2. Type the IP address of the recorder into the Address bar.

3. If you are using the Web Viewer for the first time, you will be asked to accept the installation of ActiveX. Click Yes.

4. Type the User ID and Password of an authorized user.

5. Click Connect to display your cameras.

Installing ActiveX

To Install ActiveX, you will need a Windows XP or newer operating system and Internet Explorer version 6 or above.

1. Click Start > Control Panel > Network and Internet > Internet Options.

2. Click Security.

3. Click Custom Level.

4. Ensure that all ActiveX settings are set to Enable or Prompt.

5. Click OK.

6. Click Trusted Sites.

7. Click Sites.

8. Verify that the check box next to Require Server Verification is cleared.

9. Type the IP address of your recorder in Add This Website to the Zone.

10. Click Add.

11. Click Close.

12. Click OK.

I have Internet Explorer, why can’t I open my Remote Web Viewer?

The AvertX Remote software requires the ActiveX control. ActiveX is not supported on the Windows 8 mobile phone or the Surface RT and Surface 2 tablets running Microsoft Windows RT.

Desktop Mode

If your computer has Windows 8, 8.1, or 10, you must be in Desktop Mode when you open Internet Explorer.

Internet Explorer 11

Internet Explorer 11 (released October 17, 2013 bundled with Windows 8, 8.1, and 10) contained compatibility errors with the AvertX Remote web viewer on older versions of AvertX HDIP firmware. If you have IE11 installed, you may see an error message when you attempt to connect to your AvertX recorder. To view your recorder, you need to update your recorder firmware or use the IE10 Compatibility Mode. To view your recorder in Compatibility Mode:

1. Click the gear icon on the top menu bar of Internet Explorer, and then click Compatibility View settings.
2. Type the IP address, or DDNS address, of your AvertX recorder and then click Add to add your recorder to the Compatibility View list.
3. Click Close and then click the Refresh button on the browser.

How do I access my HDIP recorder using mobile applications?

Once you have set up your recorder for remote access, you can use your smart phone or tablet to access your recorder with AvertX GO! for iPhones and Android devices, or AvertX GO! HD for the iPad or Android tablet.

1. When connection from within your local network, use the IP address of the recorder.

2. When connecting from outside your local network, use the DDNS address.

Downloading an App

To install AvertX GO! on your device, you will need to have a valid account with either the Google Play Store (for Android devices) or App Store (for Apple devices).

1. On your device, tap either App Store or Play Store icon.
2. Tap Search and type AvertX GO!
3. Follow the instructions to download and install the application.
4. When the app is successfully installed, the AvertX icon will appear on the device.
5. Click the AvertX icon to open the app.

Connecting to Your Recorder

1. Tap + or Add to add a new device.
2. Tap Add Site Manually
3. Type the appropriate information into the required fields. Name, IP, Port, User, and Password fields.

Connecting to Your Recorder Using AvertX Connect

1. Tap + or Add to add a new device.
2. Tap Add AvertX Connect Account.
3. If your account already exists, enter the appropriate login information, and then tap Connect or Save and tap the account from the list and tap Connect.
–OR—
4. Tap New Account to create an AvertX Connect account.
5. Enter First and Last name, email address, password and confirmation, and the caption verification.
6. Agree to the Terms of Use, and then tap Create Account.
7. You will receive an email from AvertX Connect, tap the link in the email to Activate your account.
8. Follow steps 1-3 to add your new account and connect to your recorder.

How do I set up email alerts on my HDIP recorder?

Configuring your recorder to send e-mail alerts will allow you to notify up to three recipients when an alarm event occurs. Due to the potentially high volume of these e-mails, AvertX recommends using a dedicated e-mail address specifically for alert notices.

1. On the Menu screen, click System.
2. Set your recorder to Advanced Setup Mode.
3. Click Network.
4. Click E-Mail Management.
5. Select which email account you are configuring in E-Mail Select (1, 2, or 3).
6. Click E-Mail Activate and select Off.
7. Type the E-Mail Address you want to receive alert messages.
8. To include a video file with the alert messages, click E-Mail Video Attachment and select On.
9. Click Event/Alarm Selection.
10. Choose what kinds of alarm events to be notified about by clicking them and selecting Yes or No.

11. Close Event Alarm Selection.
12. Click SMTP Server Setup.
13. Set Email Via SMTP to On.
14. Type your desired SMTP Server, SMTP Port, SMTP Account, and SMTP Password into the appropriate fields.
15. Set Use SSL Connection to On or Off as desired.
16. Close SMTP Server Setup.
17. Set E-Mail Activate to On.
18. Repeat for up to two more e-mail recipients.
19. Close E-Mail Management.

1. On the Menu bar, click Setup.
2. Click Alarms Setup.
3. Click E-Mail Management.
4. Click General Settings tab.
5. Select which email account you are configuring in E-Mail Select (1, 2, or 3).
6. Click E-Mail Activate and select Off.
7. Type the E-Mail Address you want to receive alert messages.
8. To include a video file with the alert messages, click E-Mail Video Attachment and select On.
9. Click Event/Alarm Selection tab.

10. Choose what kinds of alarm events per channel (per channel only available on Performance Series) to be notified about by clicking them and adding or removing the check in the box.
11. Click General Settings tab.
12. Set Email Via SMTP to On.
13. Type your desired SMTP Server, SMTP Port, SMTP Account, and SMTP Password into the appropriate fields.
14. Set Use SSL Connection to On or Off as desired.
15. Set E-Mail Activate to On.
16. Repeat for up to two more e-mail recipients.
17. Close Setup to return to Live view.

 

How do I set the date and time on my HDIP recorder?

It is recommended to configure your Date and Time before your HDIP system is operating and recording video, but it is not required. Follow these instructions to set the date and time on your recorder. For easy navigation, you can connect a mouse to a USB port on the recorder. For further instructions regarding date and time, setup details, and configuration, see the user manual.
NOTE: You can only change the date and time on your recorder when at the actual recorder.

You cannot make changes to the date and time remotely through an internet browser.
NOTE: When changing any date and time setting a warning message will appear that states “Data mismatch will occur resulting in lost information. Please format all Hard Drives when complete.” Pressing Yes on the message will save the changed setting, pressing No will cancel the change.

What the message means is if you already have recorded video and you set the date or time back days/hours, it will cause the recorder to begin recording from the new date/time and will overwrite any preexisting data when it comes back around to the original date/time. Formatting the hard drive is not required, but is recommended so data is synced with the correct date/time.

1. On the Menu screen, click System.
2. Click Date/Time.
3. Click Date and select the appropriate date on the calendar.
4. Select Time and use the up and down arrow buttons to set the correct hour and minute.
5. Putting the curser on AM/PM and using the up and down arrow buttons will change this setting.
6. Select Time Zone and use the arrow buttons to select your appropriate time zone. In the United States:

7. Select Date Display Mode to change display of the Date in the Live and Search views, Y = Year; M = Month; D = Day.
8. Select Time Display Mode to change display of the Time in the Live and Search views, 12 hour or 24 hour.
9. Set Daylight Saving Time to On or Off to enable this setting if required for your time zone.
10. Close Date/Time.
11. Right-click to return to the Main Menu.
12. Right-click again to return to the Live screen.

1. On the Menu bar, click Setup.
2. Click System Setup.
3. Click Date/Time.
4. Click Date and select the appropriate date on the calendar.
5. Select Time and use the up and down arrow buttons to set the correct hour and minute.
6. Putting the curser on AM/PM and using the up and down arrow buttons will change this setting.

7. Select Time Zone and use the arrow buttons to select your appropriate time zone. In the United States, the Eastern Time Zone is -5:00, the Central Time Zone is -6:00, the Mountain Time Zone is -7:00, and the Pacific Time Zone is -8:00.
8. Select Date Display Mode to change display of the Date in the Live and Search views, Y = Year; M = Month; D = Day.
9. Select Time Display Mode to change display of the Time in the Live and Search views, 12 hour or 24 hour.
10. Set Daylight Saving Time to On or Off to enable this setting if required for your time zone.
11. Close Setup to return to Live view.

 

How do I password protect my HDIP recorder?

The recorder does not require authentication by default. To password protect the recorder, please follow the instructions below.

NOTE: Once Password Protection is enabled, you will need to use the administrative account and password to disable this setting. The default account is User: admin; Password: 1234. It is recommended that you change the password in Account Setup.

1. On the Menu screen, click System.
2. Set your recorder to Advanced Setup Mode.
3. Click Users.
4. Set Password Protection to On.

1. On the Menu bar, click Setup.
2. Click Management.
3. Click Maintenance.
4. Set Password Protection to On.

How do I set up multiple user accounts on my HDIP recorder?

1. On the Menu screen, click Users.
2. Click Account Setup.
3. Click the Account drop-down menu and select the desired account, then click Edit to change the account name (all accounts except admin can be edited).
4. Click Edit next to the Password and Confirm fields to edit the selected user account password.
5. Click the drop-down menu for Privilege and select the desired level for the selected user account. Each user account can be assigned different privileges that limit their usage of the recorder.
6. Once all changes are made click Save to save the changes made, or click Cancel to discard changes.
7. Repeat steps 3-6 for additional account changes.

1. On the Menu bar, click Setup.
2. Click Management.
3. Click Account Setup.
4. Click the Account drop-down menu and select the desired account, then click Mod to change the account name (all accounts except admin can be edited).
5. Click into the Password and Confirm Password fields to edit the selected user account password.
6. Click the drop-down menu for Privilege and select the desired level for the selected user account. Each user account can be assigned different privileges that limit their usage of the recorder.
7. Once all changes are made click Confirm to save the changes made, or click Close to discard changes.
8. Repeat steps 4-7 for additional account changes.

 

How do I control my HDIP recorder with a keyboard and mouse?

 

Keyboard and mouse for the P2A/P2B Model only. PS Model can only be controlled with mouse.

 

How do I update the firmware on my HDIP recorder?

Performing a firmware update is not always necessary if you are not currently experiencing any issues. Contact AvertX Customer support or call at 855.228.3789 prior to updating to confirm if an update is required for your recorder.
1. Download the firmware file to a computer and then unzip, or extract, the files.
2. Copy the folders (upd_900g2s, upd_900s, upd_tseries) to the root of a USB thumb drive.

NOTE: The firmware file contains firmware for several HDIP models. Your recorder will select the appropriate version to install.

3. Insert your USB thumb drive into any of the USB ports on your HDIP recorder.
4. On the Menu screen, click Information.
5. Click Software Upgrade.
6. A message will appear, instructing you to shut down and unplug the HDIP recorder. Shut down and unplug the recorder, then plug it back in and restart it. This ensures all recorded data is securely written to the recorder before proceeding with the update.

NOTE: Ignore this message when it appears after you have restarted the recorder.

7. Turn your HDIP recorder on and repeat steps 4-5.
8. Click Upgrade to start the upgrade process.
9. Your HDIP recorder will restart itself during the upgrade process, after the restart the update will be completed.

Performing a firmware update is not always necessary if you are not currently experiencing any issues. To remotely via a PS model NVR via AvertX Connect, it needs the latest firmware.  Contact AvertX Customer support or call at 855.228.3789 prior to updating to confirm if you’re note sure an update is required for your recorder.
1. Download the firmware file to a computer and then unzip, or extract, the files.
2. Copy the folders (upd_snseries) to the root of a USB thumb drive.

NOTE: The firmware file contains firmware for several HDIP models. Your recorder will select the appropriate version to install.

3. Insert your USB thumb drive into any of the USB ports on your HDIP recorder.
4. On the Menu screen, click Setup.
5. Click Management.
6. Click Software Upgrade.
7. A message will appear, instructing you to shut down and unplug the HDIP recorder. Shut down and unplug the recorder, then plug it back in and restart it. This ensures all recorded data is securely written to the recorder before proceeding with the update.

NOTE: Ignore this message when it appears after you have restarted the recorder.

8. Turn your HDIP recorder on and repeat steps 4-6.
9. Click the checkbox next to the Upgrade Version to start the upgrade process.
10. Your HDIP recorder will restart itself during the upgrade process, after the restart the update will be completed.

 

How Do I Set My Remote Control to Control a Different NVR?

To use the included remote controller, each recorder needs a unique Unit ID number that corresponds with a Remote Control number. By default your recorder and remote controller are both set to ID 1. You can change the ID number of the NVR and Remote controller so that a specific controller only controls a specific NVR.

To assign a unique Unit ID on the recorder:

To set the number on the Remote Controller:

Press DVR SELECT on the remote controller and enter the corresponding Remote Control ID number at the same time to operate the recorder.

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NVR firmware versions prior to v10858 require different instructions to set the Remote Controller ID.

To assign a unique Unit ID on the recorder:

To set the number on the Remote Controller:

Press DVR SELECT on the remote controller and enter the corresponding Remote Control number to operate the recorder. For example, if the Unit ID is set to 225, press DVR SELECT on the remote controller and then press 2 immediately.

 

What is the difference between the P2A and P2B NVR models?

 The primary advantages of the P2B model are size (9.625” vs. 17. 75” depth) and power. The P2B model NVR has a dual processor for improved video performance and the ability to support 3MP cameras. The P2A model NVR is limited to 2MP (1080p) camera support. This table shows the specifications of both models (16CH) side by side.

How do I export and backup video from my NVR?

There are 2 options:

What is the difference between the P2A and P2B NVR models?

The P2B model is the current version of the AvertX NVR. The primary advantages of the P2B model are size (9.625” vs. 17. 75” depth) and power. The P2B model NVR has a dual processor for improved video performance and the ability to support 3MP cameras. The P2A model NVR is limited to 2MP (1080p) camera support. This table shows the specifications of both models (16CH) side by side.

Will Remote Web Viewing work with Windows 10?

Windows 10 introduces a new default browser called Microsoft Edge. This browser does not support ActiveX. Microsoft continues to install Internet Explorer 11 with Windows 10 and also has a way to switch to Internet Explorer from Edge when necessary.

Accessing Internet Explorer if you are already using Edge:

Open Internet Explorer directly:

Open Internet Explorer directly (as Administrator to export files when UAC is enabled):

How do I upgrade the hard drive (HDD) storage on a Performance Series NVR?

Please note: You may need to purchase Hard drive mounting screws with for this installation, as the hard drives usually do not come with them.

How do I configure a ProConnect cameras (HD320, HD420, HD820) to Performance Series NVRs (without a separate external PoE switch)?

Note: this does not apply to HD920 Bullet Camera.

 

Cameras

How do I update the firmware on my AvertX camera?

How do I access my HDIP cameras that are connected to my HDIP recorder?

You can easily access the configuration menu of each camera using Internet Explorer. The camera uses an address based on the IP address of the HDIP recorder starting with port 81. So, if you want to access the camera that is on channel 3 of your HDIP recorder, type http://recorder ip address:83. (Ex: http://10.10.10.100:83). Ensure that you use the http:// prefix when typing the address in the address bar of the browser.

This works with the internal and external IP address of the recorder, as well as the DDNS address.

How do I remove the dome cover on my HD80 camera?

The HD80 dome cover is designed with a watertight seal to protect the camera from water ingress. Use the instructions below to remove the dome cover:

How do I focus my AvertX HD90 camera?

For optimal image quality, you will need to manually focus your AvertX camera once it has been installed. Please use the following instructions to focus your AvertX HD90 Night Vision HD Indoor/Outdoor Bullet Camera.

1. Remove the screw at the bottom of the front lens cover.

2. Remote the front lens cover by gently tilting it up from the bottom.

3. Remove the rubber gasket.

4. Loosen the set screw.

5. Turn the lens to focus your cameras.

6. Tighten the set screw.

7. Replace the rubber gasket.

8. Align the positioning pin at the top of the camera lens cover with the hole on the camera body and replace the cover.

9. Replace the screw at the bottom of the lens cover.

How do I focus my AvertX HD30 camera?

For optimal image quality, you will need to manually focus your AvertX camera once it has been installed. Please use the following instructions to focus your AvertX HD30 HD Indoor/Outdoor Micro Dome Camera.

1. Use the included Torx Tool to loosen the two screws on the camera body.

2. Remove the dome housing.

3. Install and position your HD30 Dome camera as desired.

 

4. Loosen the lens set screw.

5. Turn the lens to focus the camera.

6. Tighten the set screw.

7. Replace the dome cover.

8. Use the Torx Tool to tighten the two screws.

How do I rotate a camera video image using the NVR software?

If your camera is installed on a wall or table top the image may appear to be upside down. Rotate the camera video image using the recorder interface to get a right-side-up image.

Note  You cannot rotate the video image 90° to get a vertical image. Rotating the image 90° will stretch and distort the video image.

To rotate the camera video image:

Is my HD80IRM Rev B/HD40IR Rev B camera 2MP or 3MP?

The HD80IRM dome camera and the HD40IR bullet camera are available in two different models. The original model, model names HD80IRM & HD40IR, are 2MP (1080p) resolution cameras. The newer models of these two cameras, model names HD80IRM Rev B & HD40IR Rev B, are 3MP cameras.

All cameras with the model name HD80IRM Rev B & HD40IR Rev B are 3MP resolution video.

What microSD card can I use in my cameras?

You can use any class MicroSDHC card up to 64GB. This will hold approximately 30 hours of data at the maximum camera resolution (1920×1080). It saves the video files on the SD card in a series of 5 minute long .avi files, and you can access the recordings via any card reader that reads MicroSD cards.

How do I enable recording to a microSD card on my cameras?

AvertX cameras include the option to record video to an internal microSD card (up to 64GB). To enable recording to the microSD card, insert the card into the camera (see the camera manual for the diagram that shows the SD location), and then you will need to enable recording using the camera software.

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How do I reset the camera to factory default? Where is the camera reset button located?

If the camera is not communicating properly with the recorder, it may need to be manually reset to factory defaults using the physical reset button (see pictures below for reset button location):

*Note: With the HD30 and HD80IRM, use a bent paperclip or similar item to press the button.*

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Camera Firmware Download

Version 20150420NSA

Supported camera models:

Improvements and Fixes:

Previous version improvements:

Locate the Current Firmware Version on Your Camera:

Download

AvertX_IP_Camera_fw_pa20150420NSA.zip
29 mb
April 2015
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Supported Camera models:

There is no other warranty provided by AvertX, express or implied including without limitation the warranties of merchantability and fitness for a particular purpose. 

NOTE: If the current firmware version on your camera is lower than 20130812, you must first install version 20130812. After that update is complete, you can upgrade your firmware to the latest version.

How do I update the firmware on my AvertX camera?

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