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How do I update my Arlo firmware manually?
Arlo Firmware updates are released automatically to all connected Arlo devices. Automatic updates happen between 3:00 a.m. and 5:00 a.m. to minimize camera downtime. You can wait until the update happens automatically, or you can update your firmware manually. During firmware updates, your camera will continue to detect motion and sound, and your camera still records based on the currently selected mode.
To update your Arlo device firmware manually:
- Launch the Arlo Secure app or log in to my.arlo.com.
- Tap or click Settings > My Devices.
- Select the camera that you want to update.
- Tap or click Device Info > Firmware > Update.
WARNING: Do not open the battery door or remove the battery while an Arlo camera is updating and installing firmware. - Wait for the camera firmware update to complete.
While the firmware is downloading, the LED on the camera blinks alternating blue and amber. After this, the camera’s LED turns off for about one to two minutes while the camera installs the firmware. After the camera firmware update finishes, the camera syncs to the SmartHub or Base Station again and the LED blinks blue rapidly
Note: For Arlo Q, Q Plus, Go and Go 2, the camera’s LED blinks amber and blue while the firmware is downloading and installing. After the firmware is installed, the camera reboots and the LED is off. When the LED lights again and the pattern stops changing, your camera is available to stream.
Note: If you turn off your Arlo Go camera’s LED in the camera settings, the LED does not blink to show that a firmware update is in progress. While the LED is turned off, always make sure that you can view your camera live from the Arlo Secure app or a web browser before interrupting power to the camera. If you remove the battery or otherwise interrupt power while a firmware update is in progress, your camera might become unusable.
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To update your Arlo SmartHub or Base Station firmware manually:
- Launch the Arlo Secure app or log in to my.arlo.com.
- Tap or click Settings > My Devices.
- Select your SmartHub or Base Station.
- Tap or click Device Info > Firmware > Update.
WARNING: Do not turn off your SmartHub or Base Station while the firmware update is in progress. - Wait for the Arlo SmartrHub or Base Station firmware update to complete.
The Arlo SmartHub LED pattern is alternating blue and amber like most cameras. When the SmartHub is back online and LED light is showing solid blue, the firmware update is complete. The Arlo Base Station LED blinks green while the firmware is downloading and installing. After the firmware is installed, the Base Station reboots and the Power LED lights amber. When the Power and Internet LEDs light solid green, the firmware update is complete.
Do not turn off or disconnect your Arlo device while a firmware update is in progress. Wait for your Arlo cameras to be viewable in your Devices feed before powering off or disconnecting any of your Arlo devices.
For more information on SmartHub or Base Station LED patterns, visit: What do the LEDs on my Arlo SmartHub or Base Station mean?
For more information about camera firmware updates, visit: What do I need to know about Arlo camera firmware updates?
Note: Arlo firmware updates happen automatically as long as the device is connected to an Arlo SmartHub or Base Station, or Wi-Fi network, and has at least 15% battery charge prior to updating.
What do I need to know about Arlo camera firmware updates?
Do I need to do anything to keep my camera on the latest version?
No, for your convenience, Arlo cameras will update their firmware automatically. If you have a camera that has been offline, or want an immediate update, you can also update your firmware manually through the Arlo Secure app. For more information, visit: How do I update my Arlo firmware manually?
Does my camera need to be charged for firmware update?
Yes. Your camera needs to have at least 15% battery. Also, camera needs to be online and connected to a SmartHub, Base Station, or Wi-Fi router.
Note: If a firmware update is released while your camera is turned off or the battery is low, the firmware update happens automatically within 24 hours after you turn the camera back on, ensure that it is connected to the SmartHub or Base Station, and ensure that the battery is not low. Arlo Go firmware updates happen automatically as long as the cameras are connected to the LTE network, are powered on, and have at least 15% battery.
What time does the firmware update?
The firmware update happens between 3:00 a.m. – 5:00 a.m. based on your time zone to minimize camera downtime during the day.
Does the SmartHub or Base Station need to be connected to power, internet, or Wi-Fi during a firmware update?
Yes. Your Arlo SmartHub or Base Station needs to be connected to power, internet, or Wi-Fi during a firmware update.
Can I view my camera during a firmware update?
No. You cannot view your camera’s live stream until the firmware is updated, but motion and sound detection still work and your cameras still record based on the currently selected mode.
For more information about updating your firmware manually, visit: How do I update my Arlo firmware manually?
Very rarely, your camera might go offline if your camera was turned off or had less than 15% battery during a firmware update. If this happens, recharge or replace the low battery, make sure that the camera is on, and then resync the camera with the SmartHub or Base Station. The firmware update starts automatically.
What is an indication from my Arlo camera when a firmware update is happening?
While the firmware is downloading, the LED on the camera blinks alternating blue and amber. After this, the camera’s LED turns off for about one to two minutes while the camera installs the firmware. After the camera firmware update finishes, the camera syncs to the SmartHub or Base Station, or Wi-Fi router, and the LED blinks blue rapidly.
WARNING: Do not open the battery door, remove the battery, or interrupt power while an Arlo camera is updating and installing firmware.
How to troubleshoot Arlo Firmware Update Error 4208
Arlo firmware updates happen automatically as long as the device is connected to an Arlo SmartHub, Arlo Base Station, or Wi-Fi network and has at least 15% battery charge prior to updating.
If an error is encountered during the firmware update, use the following troubleshooting steps:
- Check network connectivity and make sure the device is connected.
- You may experience an error when updating the firmware if the internet speed is slow. Check your internet speed by performing a speed test.
- Move the device closer to the Arlo SmartHub, Arlo Base Station, or Wi-Fi router to initiate the firmware update.
- If the firmware will not update, remove the device from the Arlo account and reinstall it.
To remove the device from your Arlo account:
- Launch the Arlo Secure app or log into your Arlo account at my.arlo.com.
- Tap or click Settings > My Devices and select the device that you want to remove.
- Scroll to the bottom of the page and tap or click Remove Device.
- Tap or click Yes to confirm that you want to remove the device.
Note: If you are removing an Arlo Wire-Free Camera or Arlo Pro Camera, make sure the Arlo SmartHub or Base Station is in Disarmed mode.
- Reinstall the device to your account by following the directions in the Arlo Secure app. The firmware will update during the reinstallation process.
How do I update the firmware on my Arlo Security Light system?
When you first add the Arlo Bridge to your Arlo account, the Arlo app checks for firmware updates. If a bridge firmware update is available, the bridge updates itself before you can proceed to the next step. During the update process, the bridge’s status LED goes through several blinking color transitions while the bridge updates, restarts, and connects to the Internet again. The Arlo app screen displays a confirmation if the update succeeds or an option to retry if it fails.
Do not unplug the Arlo Bridge while a firmware update is in progress. Do not unplug the Arlo Security Light or remove the battery while a firmware update is in progress.
During regular use, Arlo Bridge and Arlo Security Light firmware updates are scheduled to happen automatically between 12 p.m. and 2 p.m. Updates happen during the day so that they don’t interfere with normal night-time usage. If a firmware update fails, Arlo tries to update the device again the next day during the same time window.
Firmware update failure is usually caused by poor connection quality. If an update fails, try the following:
- Make sure that your bridge’s WiFi connection is strong.
- Make sure that your WiFi network is not congested—for example, make sure that you are not streaming media on multiple devices, downloading or uploading large files, or performing other bandwidth-intensive tasks.
- Make sure that your light is within range of your bridge.
How do I find the serial number and firmware version of my Arlo device?
You can find the Arlo device serial number in two places:
- In the Arlo Secure app
- On the device label
To view the serial number and firmware version in the Arlo Secure app:
- Launch the Arlo Secure app or log in to your Arlo account at my.arlo.com.
- Tap or click Settings > My Devices.
- Select an Arlo device.
- Tap or click Device Info to view the serial number and firmware version.
If you cannot find the serial number in the Arlo Secure app, or if the device is offline, check the label on the device. The location of the label varies:
SmartHubs and Base Stations
- Serial numbers are on the bottom of the device
Wire-Free Cameras, Floodlights, and Security Lights
- Serial numbers are typically in the battery compartment, behind the battery
Wired Cameras
- Serial numbers are typically underneath the camera
Wired Doorbells
- Serial numbers are on the back of the device, underneath the doorbell mount
Wire-Free Doorbells
- Serial numbers are behind the battery
Essential Wire-Free Cameras
- Serial numbers are on the bottom of the device, underneath the micro-USB charging port cover
How to troubleshoot Arlo Firmware Update Error 4208
Arlo firmware updates happen automatically as long as the device is connected to an Arlo SmartHub, Arlo Base Station, or Wi-Fi network and has at least 15% battery charge prior to updating.
If an error is encountered during the firmware update, use the following troubleshooting steps:
- Check network connectivity and make sure the device is connected.
- You may experience an error when updating the firmware if the internet speed is slow. Check your internet speed by performing a speed test.
- Move the device closer to the Arlo SmartHub, Arlo Base Station, or Wi-Fi router to initiate the firmware update.
- If the firmware will not update, remove the device from the Arlo account and reinstall it.
To remove the device from your Arlo account:
- Launch the Arlo Secure app or log into your Arlo account at my.arlo.com.
- Tap or click Settings > My Devices and select the device that you want to remove.
- Scroll to the bottom of the page and tap or click Remove Device.
- Tap or click Yes to confirm that you want to remove the device.
Note: If you are removing an Arlo Wire-Free Camera or Arlo Pro Camera, make sure the Arlo SmartHub or Base Station is in Disarmed mode.
- Reinstall the device to your account by following the directions in the Arlo Secure app. The firmware will update during the reinstallation process.
How do I update the firmware on my Arlo Security Light system?
When you first add the Arlo Bridge to your Arlo account, the Arlo app checks for firmware updates. If a bridge firmware update is available, the bridge updates itself before you can proceed to the next step. During the update process, the bridge’s status LED goes through several blinking color transitions while the bridge updates, restarts, and connects to the Internet again. The Arlo app screen displays a confirmation if the update succeeds or an option to retry if it fails.
Do not unplug the Arlo Bridge while a firmware update is in progress. Do not unplug the Arlo Security Light or remove the battery while a firmware update is in progress.
During regular use, Arlo Bridge and Arlo Security Light firmware updates are scheduled to happen automatically between 12 p.m. and 2 p.m. Updates happen during the day so that they don’t interfere with normal night-time usage. If a firmware update fails, Arlo tries to update the device again the next day during the same time window.
Firmware update failure is usually caused by poor connection quality. If an update fails, try the following:
- Make sure that your bridge’s WiFi connection is strong.
- Make sure that your WiFi network is not congested—for example, make sure that you are not streaming media on multiple devices, downloading or uploading large files, or performing other bandwidth-intensive tasks.
- Make sure that your light is within range of your bridge.
How do I find the serial number and firmware version of my Arlo device?
You can find the Arlo device serial number in two places:
- In the Arlo Secure app
- On the device label
To view the serial number and firmware version in the Arlo Secure app:
- Launch the Arlo Secure app or log in to your Arlo account at my.arlo.com.
- Tap or click Settings > My Devices.
- Select an Arlo device.
- Tap or click Device Info to view the serial number and firmware version.
If you cannot find the serial number in the Arlo Secure app, or if the device is offline, check the label on the device. The location of the label varies:
SmartHubs and Base Stations
- Serial numbers are on the bottom of the device
Wire-Free Cameras, Floodlights, and Security Lights
- Serial numbers are typically in the battery compartment, behind the battery
Wired Cameras
- Serial numbers are typically underneath the camera
Wired Doorbells
- Serial numbers are on the back of the device, underneath the doorbell mount
Wire-Free Doorbells
- Serial numbers are behind the battery
Essential Wire-Free Cameras
- Serial numbers are on the bottom of the device, underneath the micro-USB charging port cover
How do I update my Arlo firmware manually?
Firmware updates are released automatically to all connected Arlo devices. Automatic updates happen between 3:00 a.m. and 5:00 a.m. to minimize camera downtime. You can wait until the update happens automatically, or you can update your firmware manually. During firmware updates, your camera will continue to detect motion and sound, and your camera still records based on the currently selected mode.
To update your Arlo device firmware manually:
- Launch the Arlo Secure app or log in to my.arlo.com.
- Tap or click Settings > My Devices.
- Select the camera that you want to update.
- Tap or click Device Info > Firmware > Update.
WARNING: Do not open the battery door or remove the battery while an Arlo camera is updating and installing firmware. - Wait for the camera firmware update to complete.
While the firmware is downloading, the LED on the camera blinks alternating blue and amber. After this, the camera’s LED turns off for about one to two minutes while the camera installs the firmware. After the camera firmware update finishes, the camera syncs to the SmartHub or Base Station again and the LED blinks blue rapidly
Note: For Arlo Q, Q Plus, Go and Go 2, the camera’s LED blinks amber and blue while the firmware is downloading and installing. After the firmware is installed, the camera reboots and the LED is off. When the LED lights again and the pattern stops changing, your camera is available to stream.
Note: If you turn off your Arlo Go camera’s LED in the camera settings, the LED does not blink to show that a firmware update is in progress. While the LED is turned off, always make sure that you can view your camera live from the Arlo Secure app or a web browser before interrupting power to the camera. If you remove the battery or otherwise interrupt power while a firmware update is in progress, your camera might become unusable.
To update your Arlo SmartHub or Base Station firmware manually:
- Launch the Arlo Secure app or log in to my.arlo.com.
- Tap or click Settings > My Devices.
- Select your SmartHub or Base Station.
- Tap or click Device Info > Firmware > Update.
WARNING: Do not turn off your SmartHub or Base Station while the firmware update is in progress. - Wait for the Arlo SmartrHub or Base Station firmware update to complete.
The Arlo SmartHub LED pattern is alternating blue and amber like most cameras. When the SmartHub is back online and LED light is showing solid blue, the firmware update is complete. The Arlo Base Station LED blinks green while the firmware is downloading and installing. After the firmware is installed, the Base Station reboots and the Power LED lights amber. When the Power and Internet LEDs light solid green, the firmware update is complete.
Do not turn off or disconnect your Arlo device while a firmware update is in progress. Wait for your Arlo cameras to be viewable in your Devices feed before powering off or disconnecting any of your Arlo devices.
For more information on SmartHub or Base Station LED patterns, visit: What do the LEDs on my Arlo SmartHub or Base Station mean?
For more information about camera firmware updates, visit: What do I need to know about Arlo camera firmware updates?
Note: Arlo firmware updates happen automatically as long as the device is connected to an Arlo SmartHub or Base Station, or Wi-Fi network, and has at least 15% battery charge prior to updating.
Why is the power LED on my Arlo or Arlo Pro base station blinking?
The Power LED on your base station blinks green when a firmware update is available.
For more information, see What do I need to know about Arlo camera firmware updates? or How do I manually update my Arlo or Arlo Pro base station firmware?.